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New South Wales Courts and Tribunals are committed to providing our clients with a high standard of service. We constantly strive to improve services and foster closer relationships with all clients. The Industrial Registry has adopted the New South Wales Courts and Tribunals Client Service Charter which sets out the service we provide and the standards you can expect:
We aim to:
We will:
We ask you to:
Our primary services are:
We may refer you to other services if your situation requires:
We value your feedback and encourage you to direct it to the Registrar or manager.
If you are not satisfied with the day-to-day services provided by the Industrial Registry or have any concerns about them, please discuss this with the person you dealt with, or that person’s supervisor, and he or she will try to resolve your concerns immediately.
If you are still not satisfied or your concern/complaint remains unresolved, please write to:
The Grievance Handling Officer
Industrial Relations Commission of NSW
PO Box 927
Parramatta NSW 2124
or email us at: irc_client_services@justice.nsw.gov.au
The Industrial Registry also welcomes positive comments. Please address any comments or suggestions about our service to the Industrial Registrar.
11 May 2023
We acknowledge the traditional owners and custodians of the land on which we work and we pay respect to the Elders, past, present and future.